Do I get the same assistant every time?

You have a primary assistant assigned to your account, however, depending on your needs others on the team may provide additional support, for example if your primary assistant is out sick or on vacation.

 

Can I communicate directly with my assistant?

Yes. The LifeSquire App provides you with direct communication to your personal assistant. You can communicate about each task through the app. If you would like your assistant’s personal contact information, please request it.

 

What is the lifesquire app?

The LifeSquire App is the main source of communication between the client and personal assistant. The app allows clients to post tasks they need their personal assistant to complete, it allows one-on-one communication between both parties, and it also allows the client to monitor their expenses. For more information see our LifeSquire App page.

 

Where can i download the app?

The LifeSquire app is currently available for download on the Apple App Store and the Google Play Store.

 

Do I give my credit card to the assistant directly?

No. We have your card information stored securely on file at the home office. Instead, all of our employees have a company credit card in order to purchase items for you. We will reimburse from your card and send you a weekly expense report.

 

Who are your assistants?

Everyone is employed by Lifesquire and covered under our insurance & bond. They also all sign non-competes and confidentiality agreements in order to work with us.  All assistants go through extensive training in order to become a Lifesquire. They have varied backgrounds, most are college educated and several have years of experience as nannies or personal assistants to private families. You can rest assured that your Lifesquire is dedicated to meeting your needs and changing your life by taking care of the details that overwhelm you.

 

What happens next? 

You will schedule a complimentary consultation so we can determine your needs and how we can best meet them. Consultations typically last 30 minutes to an hour and we can come to wherever is most convenient for you.

 

What is the next step after the consultation?

  • We send you an Action Plan detailing what we covered in the initial consultation.
  • You pick the package that best suits your needs and we send you a Client Agreement form to sign and return.
  • Once we have your paperwork back in office, we will assign an assistant that we believe is suited perfectly to your needs and schedule an introductory meeting.
  • We will discuss the best days/times for you during the introductory meeting and based on that information & our staff’s schedules, we will get your assistant scheduled to begin working with you!

 

What happens if i need help immediately?

Through the LifeSquire app you can send out an S.O.S. This will send a notification to all of our assistants and the home office that you need help immediately. One of our assistants will accept the request, and help you right then. When someone picks up the request, you will be notified. Read our S.O.S. blog post for more information on the S.O.S. feature.