Why technology can’t replace your assistant

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As technology advances, offices are constantly changing. It’s no lie that smart assistants are rapidly joining the workplace, and they are quite attractive. They offer the freedom to talk to your phone, they will place orders for you, they will research topics for you, they will set-up conference calls without much effort, and they even offer help without having to pay a salary.

And while this all sounds very nice, the reality is that this technology just can’t do it all. Your assistant does way more for you than the Alexas, Siris, and Google Homes of the world. So before you start thinking about cutting that salary, we want to explain why your assistant is more beneficial to you than you think.

The right connection

Building a strong connection with your assistant is important.  With a strong connection comes good communication and mind reading. Ok, so not really mind reading, but instead anticipating your needs. How would it make you feel to have someone that knew exactly what you needed before you even knew it?

For example, your assistant will see on your calendar that you have a meeting with XYZ client and can pull all of the files and history you may need about the client and the topic for the meeting. Instead of having to go to your assistant’s desk and ask for those materials, the materials will be there waiting. This is the kind of connection that is important in the assistant/boss relationship.

With a smart assistant, you have to tell it everything you want and sometimes more. And even after you ask, there is a chance the information it provides will still be inaccurate. Questions have to be said in short, extremely clear sentences instead of in the language you are accustomed to. Your smart assistant can’t read your mind, and it will never shave time off of your day by anticipating your needs.

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Smart assistants just aren’t that smart. There, we said it. How many times have you pulled out your phone and asked Siri a question and she gave you the most random answer? No Siri, I didn’t ask for computer reliability, I asked for company resilience. While Siri does her best, she just can’t keep up.

You can spend your time arguing with your phone about what subject you really need, or you can hand it over to your assistant. Your assistant won’t be holding a magic wand that convinces Siri to look up the right information, but he/she could easily find the information or more for you while you get back to other tasks and forget about your phone.

Until technology gets smart enough to distinguish accents and other speech barriers, you can’t rely on a smart assistant to always find the answers you seek.

Calendar control

When running your own business, your calendar quickly becomes the life source of your job.  Without a proper calendar you could lose track of your meetings, overbook, or constantly stay in a state of confusion. So why not have your smart assistant handle it?

That sounds good in theory, but your smart assistant won’t truly have control of your calendar. Sure it can add and remove tasks off of your schedule, and send reminders, but that is about the extent of it. A good assistant can maintain your schedule, prepare you for meetings, rearrange your schedule when needed, can reschedule canceled appointments, book travel arrangements for upcoming trips, and anticipate all of your needs with calendar access.

Task matters

We don’t have to tell you that your smart assistant abilities are very limited, but we are going to tell you anyway. Having a real assistant provides more benefits to you than an Alexa.

Your assistant will come with a varied background, and with the LifeSquire Academy training program they will know how to help you in both your office and your home.  This type of work can range from making copies, working on projects, doing errands, and so much more.

Since your smart assistant is a piece of technology and it cannot help you with all of your needs. This means that you will be putting in more hours to fulfill them. More work means less family and personal time. That leads to higher stress levels and unhappiness. It’s a spiral that can easily be stopped with support from the right person.   

In the end

You have a lot on your plate, and while a smart assistant is an asset that will benefit your company, it isn’t one that can replace your assistant.  Your assistant is the support system that helps give you your time back, so don’t be lured by the hype of a smart assistant. Until we enter the IRobot era, you need your assistant more than your phone.

If you need help finding the perfect assistant or if you need help training your current assistant, contact LifeSquire, your resource for all things assistant.

 

Post written by Deaven Cavnar, Digital Media Specialist